At Basement Barbershop, I value your time and strive to provide exceptional service to all my clients. To ensure a smooth and efficient experience for everyone, I have established the following appointment and cancellation policies. By booking an appointment with me, you agree to adhere to these terms.
No call, no show policy
Clients who fail to show up for their scheduled appointment without notifying me in advance will be charged the full amount of the missed appointment. This fee must be paid before scheduling any future appointments.
24 Hour Cancellation Policy
Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled appointment time. If an appointment is cancelled or rescheduled within 24 hours of the appointment, you may be charged a fee up to the full cost of the service. This fee is at my discretion and will be communicated at the time of cancellation.
Late Arrival Policy
Clients are expected to arrive on time for their appointments. If you arrive more than 5 minutes late, I may need to reschedule your appointment to avoid delays for other clients. In such cases, you may be subject to a cancellation fee as outlined in the 24-Hour Cancellation Policy.
Guest Policy
To maintain a comfortable and professional environment, only one guest per customer is permitted in the shop at any time. Guests must remain respectful of the barbershop’s space and other clients.
How to Cancel or Reschedule
To cancel or reschedule an appointment, please contact me directly at Facebook DM’s Instagram DM’s, text 615-375-6509 or directly through the link you receive in your confirmation text. I appreciate your cooperation in notifying me promptly to allow other clients the opportunity to book available slots.
Payment of Fees
Any fees incurred due to no-shows, late cancellations, or other policy violations must be paid prior to booking future appointments. Payments can be made via cashapp, Venmo, Zelle, PayPal.
I understand that unexpected circumstances may arise, and I will do my best to accommodate reasonable requests. However, repeated violations of this policy may result in restrictions on future bookings. Thank you for your understanding and cooperation in helping us maintain a professional and efficient barbershop environment.
Sincerely,
Cam Lukes - Owner of Basement Barbershop
*Note: This policy is subject to change, and clients will be notified of any updates.*